POLICY

Return and Exchange Policy

At ETERNAL, we strive to ensure your complete satisfaction with every purchase. However, if you need to return a product, please review our return policy

1. Return Period: You have 7 days from the date of delivery to initiate a return.

2. Condition of Items: Returned items must be unused, in their original condition, with all tags and packaging intact.

3. Change of Mind: We do not accept returns for items due to a change of mind.

4. Shipping Costs: Customers are responsible for covering the shipping costs for both sending the item back to us and any shipping fees for replacement items, if applicable.

5. Request Timeliness: Requests for returns or exchanges will not be accepted after the 7-day return period.

To initiate a return, please contact our customer service team within the 7-day window. Thank you for understanding and for choosing ETERNAL.

Shipping Policy

At ETERNAL, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below:

1. Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed.

2. Shipping Methods:We deliver your product within 4-5 business days.

3. Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination.

4. Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment in real time.

5. Shipping Address: Please ensure that your shipping address is correct and complete. ETERNAL is not responsible for lost or delayed shipments due to incorrect address information.

6. Shipping Delays: While we strive to meet our delivery estimates, please note that shipping times may be affected by external factors beyond our control, such as carrier delays or customs processing.

If you have any questions or need further assistance, please contact our customer service team. Thank you for choosing ETERNAL for your luxury leather formal shoes.